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- New assignments processed thru address validation and standardization program.
- Three-letters Self-Pay notice series.
- Self-Pay telephone follow-up occurs on predictive dialer system including automated blaster campaign.
- Three-letter notice series starts once insurance is billed specific to the payer type.
- Insurance verification procedures are performed when new insurance information is obtained. Includes initial billing and resubmission of insurance claims as required.
- Insurance information and demographics updated and billed by TLRA where appropriate.
- Follow-up to Payers occur on active insurance accounts.
- Payer issues are trended and reported back to clients.
- Denials and underpayments appealed if appropriate.
- Legal intervention is initiated when contract issues are identified.
- Clients may receive performance reports either weekly or monthly.
- 3rd party eligibility screening is performed.
- Self-pay high-balance accounts have credit inquiring and asset searches performed.
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