Bad Debt Program

• New assignments processed through address validation and standardization program.
• Three-letter notice series sent.
• Self-Pay telephone follow-up occurs on predictive dialer system including automated blaster messaging campaign.
• Telephone contact to the guarantor occurs on insurance accounts if additional information is required, and if no response from Insurance Company.
• Insurance information and demographics updated and billed by TLRA where appropriate.
• Insurance verification procedures are performed when new insurance information is obtained. Includes initial billing and resubmission of insurance claims as required.
• Denials and underpayments appealed if appropriate.
• Credit inquiry and asset search to validate payment ability.
• Credit reporting occurs on patient liability accounts.
• Clients may receive performance reports either weekly or monthly.

Our Bad Debt Program is a proven success. Many of our customers have learned that while debt is costly our programs minimize the negative impact.